Ahhhhh…the glories of working with enormous corporations that have us all by the short hairs. I’ve been scratching my head today, truly wondering what the hell is going on. Wondering whether someone put a whammy on me, or if my stars aren’t lined up correctly, or my horrorscope was not great today.
Or is it just that as much as giant companies like to project that they provide customer service, and are smiling, helpful, and just love us to death, that they’re just full of horse shit.
For TWO DAYS I have been trying to purchase a new phone for the MoH. Actually, today would be the third. It was to have been a Valentine’s Day present to help him with organization. I’ve been looking at the PDA’s and thinking that the Palm Treo 700wx Smartphone would be just the ticket. He’d have wireless access when clients don’t and his laptop is then not a help. Sounds great, right?
Day One: I ventured to the mall and the Verizon kiosk and asked the young lady if she could help me. (Quite the switch from the normal situation where I have to dodge the salesperson who wants to sell me a phone each time I walk by every other time I’ve happened by in the past…) She clearly hadn’t been working there long, so had to rely upon a young man who was also there. I should have known better. It was my car pool pick up day, and I never, ever thought it would take as long as it did to attempt to purchase a phone. Just call me Pollyanna.
Really.
So I needed the MoH’s social security number. Sure. That would be something I carry around. I don’t even carry mine around. Not a great idea in this day and age. So I did call the office to get it and things began to move along until we came to another roadblock. If the PDA was purchased and activated, his cell would no longer work. Picture being at a client’s and not being able to access anyone or anything and not know why. Not quite a Valentine, right? So…
I’d purchase the PDA, and then I’d go back after Valentine’s Day to have it activated, yadda, yadda, yadda.
They didn’t have the Treo I wanted in stock. Coincidentally, however, an associate (why do they call them that?) was soon to arrive and he would have one. Could I please wait?


